Transportation

Do you struggle to find a ride to your important appointments? Are you uncomfortable using public transit, taxis, or rideshare apps? Are you not as comfortable driving as you once were? Not having reliable transportation can feel frustrating, stressful, and perhaps even debilitating at times.

At Southside Medical Center, we believe that a lack of transportation should not prevent you from receiving the medical care you need! We proudly offer you complimentary transportation services to our medical center in Atlanta, GA! Reserve your spot today!

Our Transportation Services

At Southside Medical Center, we understand that reliable transportation is crucial for maintaining your health. That’s why we offer safe, convenient, and complimentary rides for patients within a 15-mile radius of our Atlanta location.

When you schedule a ride with us, you can expect:

• Completely free service – no hidden costs or fees
• Friendly, courteous drivers focused on your safety and well-being
• Direct pick-up and drop-off from your home to our medical center
• Availability for all appointment types – from checkups to lab work and follow-ups

Our transportation services ensure you are able to visit our medical professionals. These services are available to those who are within a 15 miles radius of our medical center. These pick-up and drop-off services allow direct transportation from A to B.During one of our transportation rides, you can enjoy air conditioning and friendly service. Our ride vehicles are comfortable, spacious vans. All of our drivers are courteous, and your comfort and safety is our ultimate priority. Our goal is to make your healthcare visits stress-free by removing transportation barriers, so you can focus on what matters most: your health.

Who Can Use This Service?

Our complimentary transportation service is available for patients who may otherwise face challenges accessing their appointments. This program is especially helpful for seniors who no longer feel comfortable driving, individuals who do not own a vehicle, and those whose health conditions make public transportation or rideshare services difficult to use.

This service is intended for patients who truly have no other reliable way of traveling to Southside Medical Center. To ensure availability for those who need it most, we kindly ask patients with access to alternative safe transportation options to use them when possible. Caretakers and family members are welcome to accompany you on your ride, provided that seats are available. This allows you to feel supported and ensures your loved one can be by your side during your visit.

Service Area & Locations Covered

Southside Medical Center proudly serves patients throughout Atlanta and the surrounding areas by offering transportation within a 15-mile radius of our main location. This wide service area covers many neighborhoods, making it easier for individuals from diverse communities to access the quality medical care they deserve.

If you are unsure whether your home is within our transportation boundary, our scheduling team will confirm your eligibility when you call. We strive to accommodate as many patients as possible within the service radius. If you live just outside the range, we can discuss options to help you still access the care you need.

Accessibility & Special Accommodations

We understand that every patient’s needs are unique, which is why our transportation services are designed with comfort and accessibility in mind. Our vehicles are clean, spacious, and air-conditioned, providing a safe and relaxing environment during your ride.

Patients who use mobility aids such as canes, walkers, or wheelchairs can be accommodated with prior notice, ensuring our drivers are prepared to assist you. If you travel with a caregiver or require extra support, please let us know at the time of scheduling so we can provide the smoothest experience possible. Your safety, dignity, and comfort are always our top priorities.

What to Expect on Ride Day

On the day of your scheduled appointment, we ask that you be ready at your pick-up location at least 15 minutes before your confirmed pick-up time. This helps keep rides running smoothly for all patients. Our courteous drivers will arrive at the designated location, assist you with entering the vehicle, and ensure you are comfortably settled before departure.

Once you arrive at Southside Medical Center, you will check in for your appointment as usual. When your visit is complete, simply let the front desk staff know you require transportation back home. A driver will be arranged to return you to your original pick-up point promptly. In the rare event of a delay, our staff will notify you right away and keep you updated. We want your transportation experience to be as stress-free and seamless as possible.

Hours & Availability

Our complimentary transportation service is available during Southside Medical Center’s standard operating hours. Patients can schedule rides for morning and afternoon appointments, Monday through Friday. At this time, transportation is not available on weekends or major holidays.

When you call to schedule your appointment and transportation, our staff will review available time slots with you. This ensures you’ll have plenty of time to arrive for your visit without rushing and know exactly when to expect your ride. We recommend scheduling as early as possible to secure your preferred time.

How Much Does It Cost?

At Southside Medical Center, our transportation services are completely free. There is no cost associated with the service. However, it is important to keep in mind these services are not for everyone. Our complimentary rides are reserved only for those who have no other means of getting to our locations for medical care.

How Can I Schedule a Ride?

Scheduling a ride with our complimentary transportation services could not be easier! With a simple phone call, you can reserve your spot for a ride.

It is important to make your reservation at least 3 business days in advance. Reservations cannot be made within 72 hours of your appointment.

When making your reservation for a ride, you must already have an appointment made with your doctor. You cannot make a transportation reservation before you have an appointment with one of our practitioners. When making your reservation, please provide the details of your appointment.

You will also need to provide a distinct address when reserving your ride. It is important to also provide clear directions to help our drivers easily reach you to pick you up.

Once your appointment is complete, our drivers will take you back to your point of origin! At the end of your appointment, let the front desk assistant know you need a ride and provide them with the address.

Patient Responsibilities

Our transportation program is designed to make care easier, but it works best when everyone participates responsibly. To help us provide smooth, reliable rides for all patients, we kindly ask that you:

• Be ready early. Please be at your pick-up location at least 15 minutes before your scheduled time. This helps keep rides on schedule for you and others.
• Give accurate directions. Provide your full address and any special instructions so our drivers can find you easily.
• Cancel in advance. If you can’t make your appointment, let us know right away. Early cancellations allow us to offer that seat to another patient in need.
• Limit companions. Caretakers or family members are welcome, but please confirm in advance to ensure space.
• Respect the schedule. Timeliness and preparation ensure our drivers can serve all patients fairly and without delays.

By following these simple guidelines, you help us keep transportation safe, efficient, and available to everyone who needs it.

Missed Ride or Rescheduling Policy

We understand that life is unpredictable. Illness, family responsibilities, or last-minute schedule changes can sometimes interfere with your plans. That’s why we make it as easy as possible to adjust your transportation reservation when needed.

If you know you won’t be able to make your scheduled ride, please call us as soon as possible. Early notice allows us to:

• Update your reservation and reschedule your ride for a future date
• Free up a seat for another patient who may urgently need transportation that day
• Keep our drivers’ schedules running smoothly and on time for all patients

If you miss your ride without notice, same-day transportation may not always be available. However, our team will do everything possible to help you reschedule quickly so you don’t miss out on important care.

Repeated missed rides without cancellation may affect your eligibility for transportation services, as we want to ensure fairness and access for all patients. Our priority is to keep this service reliable, respectful, and available to everyone who depends on it.

How This Service Supports Your Health

Reliable transportation isn’t just about convenience—it directly impacts your health. Missed or delayed appointments can lead to gaps in care, making it harder to manage chronic conditions, prevent complications, or catch health issues early. Over time, these missed opportunities can affect your overall well-being.

By providing complimentary rides, Southside Medical Center helps ensure you never have to postpone care because of transportation challenges. Consistent visits mean:

• Better management of chronic conditions like diabetes, high blood pressure, and heart disease
• Earlier detection of health concerns, allowing for quicker treatment and improved outcomes
• Stronger patient–provider relationships through consistent follow-up and ongoing care
• Reduced stress knowing you always have a safe, dependable way to get to your appointments

Our transportation program is part of our mission to remove barriers and support healthier, more confident lives for every patient we serve.

How Transportation Supports Team-Based Care

Healthcare at Southside Medical Center is built on a team-based model that goes far beyond the exam room. When you schedule an appointment, you may interact with multiple members of your healthcare team, including receptionists, nurses, medical assistants, pharmacists, counselors, nutritionists, and specialty providers such as cardiologists, podiatrists, or optometrists. Each member plays a unique role in supporting your health and helping you reach your goals.

Our transportation service helps you stay connected to this team. With reliable rides, you don’t have to skip or delay important visits with specialists, miss prescription follow-ups with pharmacists, or reschedule counseling sessions due to lack of transportation. By removing travel obstacles, we keep every part of your healthcare network within reach—ensuring coordinated care, continuity, and improved health outcomes.

Getting Here Without the Shuttle

While our complimentary shuttle is the easiest option for many patients, we also make sure you have alternative ways to reach us if you prefer.

• By Bus: Our Atlanta location is accessible via MARTA Bus Route 155, which stops near the medical center.
• By Car: We offer on-site parking for patients and families who choose to drive. Parking is free and conveniently located near our main entrance.

In addition to Atlanta and Jackson, Southside Medical Center proudly operates 15 locations across Georgia. We serve patients in Fulton, DeKalb, Clayton, Gwinnett, Butts, and Spalding counties, ensuring access to quality care throughout the region.

No matter which method you choose—or which location is most convenient—our goal is to make your healthcare visits as accessible and stress-free as possible.

Community Impact

Our transportation program is more than a convenience—it’s a lifeline for many members of our community. By providing reliable rides to and from medical appointments, we help reduce missed visits, improve patient outcomes, and create a stronger, healthier Atlanta.

Every ride we give helps:

• Seniors stay connected to the care they need
• Patients with chronic conditions manage their health consistently
• Families feel reassured that loved ones can safely reach their appointments
• The community at large benefit from better overall wellness and reduced healthcare gaps

This service is one of the many ways Southside Medical Center invests in the well-being of our neighbors. We believe healthcare should be accessible to everyone, and our transportation program makes that possible.

Frequently Asked Questions

Can I use the transportation service to go to pharmacies or non-medical errands?

No. Transportation is reserved strictly for medical appointments at Southside Medical Center. This ensures the service remains available for patients who truly need help accessing their healthcare.

What happens if severe weather or traffic delays my ride?

In the rare case of unexpected delays, our staff will contact you with updates so you’re never left uncertain about your pick-up time. Safety always comes first, and we’ll ensure you arrive at your appointment as quickly as conditions allow.

Why Choose Southside Medical Center’s Transportation Services?

Transportation is more than just getting from point A to point B — it’s about ensuring you never miss the care you need. While public transit, rideshares, or taxis may be options, they can be costly, unpredictable, or uncomfortable if you have health concerns. At Southside Medical Center, our complimentary transportation program is built with patients in mind.

With us, you’ll experience:

• Reliable pick-up and drop-off services you can count on
• Drivers who are compassionate and trained to assist medical patients
• Clean, spacious vehicles designed for your comfort and peace of mind
• A service completely free of charge, so cost is never a barrier

Our goal is simple: to provide dependable transportation so you can focus on your health—not the hassle of getting here.

Make Your Reservation Today!

At Southside Medical Center, transportation is more than just a service—it’s a commitment to making healthcare accessible for everyone in our community. With 15 locations across Georgia, serving patients in Fulton, DeKalb, Clayton, Gwinnett, Butts, and Spalding counties, our mission is to remove barriers and ensure you never have to miss an important appointment. Whether you need routine care, ongoing treatment, or a follow-up visit, our complimentary rides make getting here simple, safe, and stress-free.Is it time for your next appointment? Contact us today at Southside Medical Center and make your reservation for your ride to your next appointment! We proudly serve you from Atlanta, Georgia. Our professionals can assist you with ensuring you are within the service area and make your reservation for you today!